Transparency is at the core of everything we do at Travoa. Please review our policies below to understand how we operate, protect your data, and serve you better.
Last updated: June 2026
Welcome to Travoa AI ("Travoa," "we," "us," or "our"). By accessing or using our website (travoa.ai), mobile applications, and any related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.
Travoa is an AI-powered travel experiences neobank that provides travel booking, banking, community, and itinerary services. These Terms govern your use of all Travoa platforms.
You must be at least 18 years of age to use our Services. By using Travoa, you represent and warrant that you have the legal capacity to enter into a binding agreement and that you will comply with all applicable laws and regulations.
To access certain features, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for safeguarding your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.
Travoa provides the following services:
All prices displayed are in South African Rand (ZAR) unless otherwise stated. Travoa reserves the right to change pricing at any time with reasonable notice. You are responsible for all charges incurred under your account, including applicable taxes. Payment processing is handled by third-party payment providers, and Travoa does not store your full credit card details.
Travoa Travel Club memberships (Bronze, Silver, Gold, Platinum) are subscription-based services. By subscribing, you authorize us to charge your payment method on a recurring monthly basis until cancelled. Subscription fees are non-refundable except as stated in our Refund Policy. You may cancel your subscription at any time — cancellation takes effect at the end of the current billing cycle.
You agree not to: use the Services for any unlawful purpose; violate any applicable laws or regulations; infringe upon the rights of others; interfere with or disrupt the Services; upload malicious code or engage in any activity that could damage or impair the Services; or attempt to gain unauthorized access to any part of the Services.
All content on the Travoa platform — including text, graphics, logos, images, software, AI models, and trademarks — is the property of Travoa AI or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
To the fullest extent permitted by law, Travoa shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Services. Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim. We act as an intermediary for third-party travel services and are not liable for the performance of airlines, hotels, or other service providers.
These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of the Services after any modifications indicates your acceptance of the updated Terms. We will notify registered users of material changes via email.
For questions about these Terms, contact us at:
legal@travoa.ai
+27 60 429 6954
WhatsApp: +27 60 429 6954
Last updated: June 2026
At Travoa AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (travoa.ai), mobile applications, and related services. By using our Services, you consent to the data practices described in this policy.
a) Personal Information You Provide:
b) Information Collected Automatically:
We do not sell your personal information. We may share your data with:
We implement industry-standard security measures including SSL encryption, firewalls, and secure server infrastructure. However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When no longer needed, we securely delete or anonymize your data.
Under South Africa's Protection of Personal Information Act (POPIA), you have the right to:
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser. Disabling cookies may affect the functionality of our Services.
Our Services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.
For privacy-related inquiries or to exercise your data rights:
privacy@travoa.ai
+27 60 429 6954
Last updated: June 2026
Travoa is committed to fair and transparent refund practices. This policy outlines the circumstances under which refunds may be granted for products and services purchased through the Travoa platform. Refund eligibility depends on the type of service purchased and the timing of the request.
Travoa Travel Club subscriptions (Bronze, Silver, Gold, Platinum tiers) are non-refundable once the payment has been processed. This is because membership benefits — including exclusive deals, AI itinerary credits, and community access — are granted immediately upon subscription. You may cancel anytime, and your cancellation will take effect at the end of the current billing cycle, at which point you will not be charged further.
Refunds for flight bookings, hotel reservations, airport transfers, and other travel services are subject to the cancellation and refund policies of the respective service providers (airlines, hotels, transfer companies). Travoa acts as an intermediary and will facilitate refund requests on your behalf. The following timeframes apply:
Any service provider cancellation fees will be deducted from the refund amount. Travoa's service fee is non-refundable unless the refund is due to an error on our part.
Visa service fees are non-refundable once the application process has commenced, as our team begins work immediately upon receiving your documents. Government visa application fees are non-refundable under any circumstances, as these are paid directly to the respective embassy or consulate.
For services booked through the Travoa Marketplace from verified providers (tour guides, drivers, hosts, sellers), refunds are governed by the individual provider's policy as displayed on their listing. Travoa will mediate disputes between travellers and providers. If a provider fails to deliver the agreed service, a full refund will be issued.
To initiate a refund request, email refunds@travoa.ai with your booking reference number, the reason for the refund, and any supporting documentation. We will acknowledge your request within 24 hours and aim to resolve it within 5-10 business days.
Once a refund is approved, it will be processed to your original payment method. The time it takes for funds to appear in your account depends on your payment provider:
Last updated: June 2026
This Cancellation Policy applies to all services booked through the Travoa platform. Cancellation terms vary based on the type of service and the service provider's policies. Please review the specific cancellation terms for your booking carefully before confirming.
You may cancel your Travoa Travel Club subscription at any time — no questions asked. Cancellation can be done through your account dashboard or by contacting our support team. Your cancellation will take effect at the end of the current billing cycle, and you will retain all membership benefits until that date. No further charges will be applied after cancellation.
Visa processing fees are non-refundable once document preparation has begun. If you cancel before documents are submitted to the embassy, you may be eligible for a partial refund of the Travoa service fee. Government embassy fees are non-refundable under any circumstances.
Cancellation terms for Travoa Verified providers are displayed on each listing. Generally:
To cancel a booking, log into your Travoa account, navigate to "My Bookings," select the booking, and click "Cancel." You will see the applicable refund amount before confirming. Alternatively, contact us at cancellations@travoa.ai or via WhatsApp at +27 60 429 6954.
In cases of natural disasters, pandemics, political unrest, or other circumstances beyond anyone's control, Travoa will work with service providers to secure the best possible outcome — whether a refund, credit, or rebooking. Each case will be assessed individually.
Last updated: June 2026
As a travel and digital services platform, Travoa delivers both digital products (itineraries, confirmations, tickets) and facilitates physical travel services. This timeline outlines the expected delivery windows for each service type.
The following are delivered instantly or within the timeframes specified:
| Service | Delivery Method | Expected Time |
|---|---|---|
| Booking Confirmation | Instant | |
| Flight E-Ticket | Email / Account | Within 1 hour |
| Hotel Voucher | Email / Account | Instant |
| AI-Generated Itinerary | Email / Account | Within 5 minutes |
| Transfer Confirmation | Email / WhatsApp | Instant |
| Insurance Policy | Within 1 hour | |
| Membership Activation | Account | Instant |
| Service | Processing Time | Notes |
|---|---|---|
| Visa Assistance |
2-5 business days (document prep) 5-20 business days (embassy processing) |
Varies by destination country |
| Airport Transfer | Scheduled date & time | Driver details sent 2 hours before pickup |
| Travel Club Trips | As per trip schedule | Full itinerary sent 14 days before departure |
| Marketplace Bookings | Scheduled date & time | Provider will contact you within 24 hours of booking |
| Holiday Shop Orders |
3-7 business days (domestic) 7-21 business days (international) |
Tracking number provided upon dispatch |
| School Trips | As per trip schedule | Coordinated with school administration |
For physical products ordered through the Travoa Holiday Shop (suitcases, accessories, bikinis, slippers, hats, sunglasses, sarongs, chargers, and beach items):
While we strive to meet all delivery timelines, delays may occur due to circumstances beyond our control, including: airline schedule changes, embassy processing backlogs, weather conditions, customs delays, or force majeure events. In the event of a significant delay, we will notify you promptly and work to minimize the impact on your travel plans.
For all services, you can track the status of your booking or order through your Travoa account dashboard under "My Bookings" or "My Orders." For real-time assistance, contact our support team via WhatsApp at +27 60 429 6954.
Our team is here to help. Reach out via WhatsApp for quick responses, or email us for detailed inquiries.