Got questions? Need assistance? Our friendly support team is available around the clock to ensure your travel experience is seamless from booking to return.
Choose the communication channel that works best for you. We typically respond within 2 hours during business hours.
For general inquiries, bookings, and non-urgent matters. We respond within 2-4 hours.
[email protected]Quick questions and real-time support. Perfect for urgent travel assistance.
+27 012 345 678Speak directly with our travel consultants. Available Mon-Fri, 8AM-6PM SAST.
+27 012 345 678Quick answers to common questions. Click on a question to expand the answer.
Booking with Travoa is easy! Simply fill out our Get a Quote form with your travel details, and one of our travel consultants will get back to you within 2 hours with personalized options. You can also contact us directly via email or WhatsApp.
We accept multiple payment methods including credit/debit cards (Visa, Mastercard), bank transfers (EFT), Yoco, PayFast, Ozow, and SnapScan. For Travel Club memberships, we also offer flexible payment plans. Contact us to discuss your preferred payment method.
Absolutely! Our visa services team handles everything from documentation review to application submission. Visit our Visa Services page for more information, or fill out our enquiry form to get started.
Yes, we partner with leading travel insurance providers to offer comprehensive coverage including medical emergencies, trip cancellations, lost luggage, and more. We'll help you find the right policy for your trip when you book with us.
The Travoa Travel Club is our exclusive membership program offering curated travel experiences across four tiers: Bronze, Silver, Gold, and Platinum. Members enjoy exclusive deals, priority booking, and access to members-only trips. Learn more about membership.
Yes, we understand plans can change. Modification and cancellation policies vary by booking type and provider. Contact us as soon as possible, and we'll work to accommodate your changes. Check our booking policy for full details.
Have a specific question or need personalized assistance? Fill out the form and we'll get back to you shortly.
If you're currently traveling and need emergency support, our emergency hotline is available 24/7 for critical situations including lost passports, medical emergencies, or flight cancellations.
For non-urgent matters, please use the contact form above or email us during business hours.